At Netboxtv, we are committed to providing you with a high-quality streaming experience. However, we understand that certain situations may require a refund. This Refund Policy outlines the conditions under which refunds may be issued.
1. General Refund Policy
- All payments made for IPTV services are non-refundable unless specifically stated in this policy or required by law.
- By purchasing any IPTV subscription, you agree that you have reviewed the service, understand the nature of the product, and accept that the service is provided as-is.
2. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Service Not Delivered: If the IPTV service is not delivered as described or there is a failure to provide access to the service.
- Service Outage: In cases of prolonged service outage (more than 72 consecutive hours) not caused by your internet connection or hardware, a partial refund may be considered.
- Incorrect Billing: If you were incorrectly charged, a refund for the excess amount may be provided upon verification.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of Mind: If you decide you no longer want the service after purchase.
- User Errors: Issues related to personal hardware, internet connection problems, or improper usage of the service.
- Breach of Terms: If your account is suspended or terminated due to a violation of the Terms & Conditions, no refund will be issued.
4. Refund Request Process
To request a refund:
- Contact us via email at info@netboxtv.store within 2 days of the payment.
- Include details of your issue, such as the transaction ID, date of payment, and a brief description of why you are requesting a refund.
- Refund requests will be reviewed, and we may ask for additional information to resolve the matter.
5. Processing Time
- Approved refunds will be processed within 7 days and will be credited back to the original payment method.
- The time it takes for the refund to appear in your account may vary depending on your payment provider.
6. Modifications to the Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website, and continued use of our services constitutes your acceptance of the updated policy.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please reach out to us at: info@netboxtv.store
By using our services, you agree to this Refund Policy and the terms described above.
